Privacy Policy

Introduction

Dundee Damp and Timber Surveyors (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or contact us through our contact form or telephone number.

Who We Are

Dundee Damp and Timber Surveyors is a damp and timber surveying service operating in Dundee and surrounding areas. We are the data controller responsible for your personal data.

Personal Information We Collect

We may collect the following types of personal information when you contact us through our website:

Contact Information: Name, email address, telephone number, and postal address
Enquiry Information: Details about your property and the services you are interested in
Communication Records: Records of our communications with you
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform when you visit our website

How We Collect Your Personal Information

We collect personal information through:

Our “Contact Us” form on our website
Direct telephone calls to the number displayed on our website
Your interaction with our website

How We Use Your Personal Information

We use your personal information for the following purposes:

To respond to your enquiries
To provide you with the services you have requested
To improve our website and services
To comply with legal obligations
To send you service-related communications

Legal Basis for Processing

We process your personal data on the following legal grounds:

Consent: Where you have given us explicit consent to process your data
Contract: To take steps at your request before entering into a contract or to perform a contract
Legitimate Interests: To operate our business and provide our services
Legal Obligation: To comply with applicable laws and regulations

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

Your Rights Under GDPR

Under the GDPR, you have the following rights:

Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request correction of any inaccurate personal information.
Right to Erasure: You can request deletion of your personal information in certain circumstances.
Right to Restrict Processing: You can request restriction of processing of your personal information.
Right to Data Portability: You can request a transfer of your personal information.
Right to Object: You can object to our processing of your personal information.
Right to Withdraw Consent: You can withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:
Dundee Damp and Timber Surveyors

Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.